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Policies, Terms and Conditions
Riders Responsibility Code
The items we sell have
Manufacturers suggested procedures for reducing injuries. Please read,
understand and sign these warnings prior to using any of the equipment
that we sell, rent, or service. If you have additional questions,
please ask our staff to help you understand these warnings and
guidelines.
WE CANNOT GUARANTEE YOUR SAFETY!
Always obey all safe boating requlations that pertain to your watercraft. ALWAYS WEAR COAST GUARD APPROVED FLOATATION when using any of the equipment that you purchase, rent, or have serviced at our shop.
Always educate your guests prior to their use of any of your
personal equipment to reduce the chance of injury. We strongly
recommend that you make copies of the manufacturers warnings and
suggested guidelines for using their equipment and give them to your
guest before they use the equipment that we sell, rent, or service for
you
. International orders
Must fax photo ID and both sides of credit card prior to order
being processed. We also need a copy of both sides of your passport.
You may email ahead to check availability prior to faxing your
information. Call Toll Free for information or to place an order: Toll
Free 1-800-592-7547 International Calls: 303-455-3091 Fax Orders:
303-455-8016 (24 hrs.)
Note: Liquid Force products are not
available Internationally via Gettommys.com. This includes orders
shipped for International customers to a U.S. address. NO exceptions.
Please do not ask. Click here to find an Authorized Liquid Force distributer for your country.
SECURE ORDERING GUARANTEE
Tommy's is not liable for misprints and will not honor prices on items that are misprinted.
Here at Tommy's we have confidence in our secure online ordering system. So much in fact we guarantee that you never have to worry about your credit card safety. We Guarantee that every order placed from the Tommy's online catalog will be 100% safe. This means you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at Tommy's Why is it safe? Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. Guarantee: Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. while using our secure server. In the event of unauthorized use of your credit card, you should notify your credit card provider in accordance with its reporting rules and procedures. If you still don't want to use your credit card on Internet? No Problem. Just shop our site, placing any item you wish to purchase in your shopping cart. When you have everything you want click on a "View Cart" link. Either print that page and fax it to: 303-455-8016 OR give us a call at: 1-800-592-7547, and a qualified salesperson will be happy to take your order. GUARANTEED SATISFACTION - 30 day return policy If for any reason you are unsatisfied with your purchase from Tommy's, please return the unused merchandise within 30 days for a complete refund of the purchase price. PAYMENT: We accept all major credit cards. REFUNDS AND EXCHANGES: If for any reason you have changed your mind, or the product doesn't fit, and you would like a refund of the merchandise purchase price or an exchange of the unused merchandise, please repack in a sturdy box and return it along with the original invoice or duplicate, your note of instruction. Please include you phone number and e-mail address so we can call and/or e-mail you back to notify you of the necessary return shipping charges. All Sales are Final for Closeout and Sale items. These items are not eligible for refunds or exchanges.
World Wide Shipping Available SHIPPING AND DELIVERY IN THE CONTINENTAL U.S.: All orders received by 12:00 pm MST. will be shipped standard service the same day unless the order is shipped from Colorado and merchandise is in stock. Normal delivery anywhere in the continental USA, depending on the distance you live from CO, is only 1-5 business days approximately by UPS. We also recommend shipping to a business location for a quicker more reliable delivery. Shipping to Alaska and Hawaii will be charged actual shipping charges based on weight and dimensions of the package. INTERNATIONAL ORDERS: Tommy's welcomes orders from all over the world. Freight charges are dependent upon weight and dimension of package. We are experts in reducing shipping costs as well as custom charges. If you live outside the U.S. please call your order in at: 303-455-3091 or place an order with the shopping cart and we will email you back with the complete freight charges that are added to your invoice. SHIPPING AND DELIVERY OTHER THAN CONTINENTAL US: FedEx is available to Alaska and Hawaii, please call for details. The Virgin Islands, Puerto Rico and other countries will be charged the current International Air Express shipping rates and added to your credit card. All duty is paid by the customer. Some oversize items will require additional shipping. No free freight on closeouts. Some items to certain areas will require additional freight. Shipping & Handling Costs
Some items will require additional shipping. Tommy's is
not liable for shipping mis-quotes or price misquotes due to mis print
or other circumstances.
(Ground shipments to continental U.S.): C.O.D. - Add $5.99
HOURS: Tommy's is open for phone orders as follows: Memorial Day through Labor Day Monday 10:00 am - 4:00 pm Mountain Time
Tuesday thru Friday 10:00 am - 7:00 pm Mountain Time
Saturday 9:00 am - 5:00 pm Mountain Time
Closed Sundays Winter Hours: Mondays 10am -2pm, Tuesday thru Friday 10am-6pm, Saturday 9am-5pm, Closed Sundays. Closed, Christmas, Thanksgiving, New Years Day, Easter, Independence Day, Memorial and Labor Day OUR POLICY: All items in this catalog are new and free of defects (except where indicated i.i. mfg. blem) and backed by a manufacturers limited warranty. All manufacturers have their limited warranty enclosed with their products. Within 30 days of purchase, Tommy's at its option will repair or replace a defective item. Merchandise that fails to conform to the manufacturers warranty will be repaired or replaced at the option of the manufacturer. Prices and styles subject to change. Please call customer service if you have any questions or need assistance. Return shipping charges must be prepaid by the customer. COD's will not be accepted. Products online will not carry Tommy's Performance Guarantee. Tommy's Pro Card Plan does not apply to Catalogue sales. Tommy's Showroom prices and Catalog prices are different. Showroom prices and policies are available by calling 1-800-592-7547 ( inside the USA) or 1-303-455-3091. Tommy's is not liable to fill misprints on price or shipping terms. Shop : About Tommy's : Policies |
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