Tommy's Community
Tommy's Guarantee
Tommy's provides every customer who buys a hard good* with our famous Performance Guarantee; a plan designed to ensure customer satisfaction. The purchase of any new, current year, hard good in stock entitles the purchaser to the benefits of the Performance Guarantee, which allows the customer to exchange the hard good, as many times as necessary, until the customer is satisfied. The product must be exchanged with like product (ie. a ski can only be exchanged with a ski). The Performance Guarantee is valid for 30 days after original date of purchase.
The customer may trade up by simply paying the difference in purchase price as long as the equipment is traded in as "as new" condition. Trade equipment will be pro-rated based on visible damage. The percentage of pro-ration will be determined by a qualified member of Tommy's staff.
A store credit will be issued in the event a customer desires to trade down. No refunds will be given in the event of a trade down. The customer is responsible for return shipping of the used product as well as shipping charges for the new product.
Our website is new and we have possible mistakes in pricing and availability. Tommy's reserves the right to not sell items below our cost. Some shipping rates may not be accurate due to oversized items. In these cases, our staff will email you with the correct freight cost.
Your email address is only added to our mailing list for Tommy's e-flier distribution. You can take your address of this list any time you like by using the unsubscribe link provided in each e-flier Tommy's sends you. Your email address will not be passed on to others in any way or form unless required to by law. Your addresses are stored at a third-party email service who provide the email list management and delivery services Tommy's uses to publish the e-flier. This third party only has those addresses so they can send Tommy's emails to you. They do not have any other rights over those addresses and use them for no other purpose.
* hard good is any ski, wakeboard, wakesurfer, binding, or kneeboard.
